C&D Pest Control (www.canddpestcontrol.co.uk) is a site operated by C&D Pest Control (“We”).

C&D Pest Control is committed to protecting the privacy of everyone we deal with. This page outlines how our business complies with the new European General Data Protection Regulation (GDPR).

1. Obtaining and processing information fairly

We obtain information about our enquirers and clients by asking them to provide the minimum amount of private details that we will need to deal with their enquiries, maintain contact and to conduct business with them.

This means we ask for their:

• Name.
• Email address.
• Telephone number.

2. Keeping information only for one or more specified, explicit and lawful purposes

We keep the personal information provided by our clients solely for the purposes of maintaining contact and conducting business with them on defined projects. We later remove them from our files, as described in point 6 below.

3. Using and disclosing information only in ways compatible with these purposes

We use the information provided by our clients solely for purposes of maintaining contact and conducting business with them on defined projects. We do not engage in direct sales or marketing.

We respect the confidentiality of our clients and do not disclose their information to anyone else, for any reason, except with their prior written consent.

4. Keeping information safe and secure

General security: when working on a project with a client, various documents are generated. These can include:

• Emails.
• Letters.

We take all reasonable steps to protect the security of clients’ personal information and documents on our computers and devices by:

• Working from a secure office premises.
• Working on a computers and laptops that have secure password and never leave the building.
• Running up-to-date software, including anti-virus and malware protection software.
• Backing up our monthly weekly on an external hard drive.
• Erasing all information from all old devices before disposing of them.
• Online security: our use of social media (Facebook and Twitter) is covered by the privacy and security policies for those companies, and we only use social media channels whom we have checked and are confident with their privacy policy. Please note: We do not collect any information from our social media platforms.

Also, please note that our website links to other websites, which will have their own privacy policies.

5. Ensuring that information is adequate, relevant and not excessive

As noted in points 1 and 4, we obtain and keep the minimum amount of personal details about our clients to enable us to conduct business with them, ie contact details and documents relevant to the completion of defined projects.

6. Retaining information for no longer than is necessary for the purpose or purposes

We keep all documents relating to our clients’ business (see first bullet list in point 4) for at least three years. This is because we may need them for reference purposes (in case we undertake further work for them), or in case a dispute should arise over a completed project. After this period, we delete such documents.

We are obliged by HMRC to keep relevant records of business transactions (invoices, receipts, etc.) for six years, during which time I could be audited. If we do not conduct any further business with clients beyond this time frame, we will delete all emails and other documents relating to our work together.

7. Giving a copy of their personal data to individuals, on request

It is the right of our clients to know what information we hold about them in our general records and / or to request a copy of that information. All such requests will be dealt with promptly and in accordance with the current European Data Protection Legislation. If you wish to see the information we have on you, please contact us: [email protected]

If you have any further queries about this privacy policy, please contact us: [email protected]

*  We do not use your email address for marketing purposes.

Privacy page last updated on 08 November 2018

This policy explains how cookies are used on our website – and, below, how you can control the cookies that may be used on this website (please note that not all of them are used on every website).

You may delete and block all cookies from our websites but, if you do, some parts subsequently will not work.

What are cookies?

Cookies are small text files stored on your computer by your browser. They are used for many things, such as remembering whether you have visited the site before, so that you remain logged in – or to help us work out how many new website visitors we get each month.

They contain information about the use of your computer but do not include personal information about you (they do not store your name, for instance).

About our Cookie Policy

This Cookie Policy applies to our website: www.canddpestcontrol.co.uk

This Cookie Policy forms part of and is incorporated in to the Website Terms of Use.

By accessing the website, you agree that this Cookie Policy will apply whenever you access the website on any device. We will alert you on our website of changes to this policy.

Your continued use of the website constitutes your agreement to all such changes.

Below, you can find out more about the cookies we use on our website, as well as information on how to turn off cookies, or change the cookie settings on your browser.

Strictly necessary cookies 

These cookies are essential in order to enable you to move around the website and use its features.

These cookies will:

• Ensure that our website functions correctly.
• Facilitate a product selection or track a sales order you have made.

These cookies will not:

• Gather information that could be used for marketing.
• Retarget advertising to you on other websites.

Analytic cookies

These cookies collect anonymous information about how visitors use our website to help us improve the way the website works.

These cookies will:

• Provide statistics on how our website has been used.
• Measure any errors on our website and support improvements and test new designs.

These cookies will not:

• Gather information that could be used for marketing.
• Retarget advertising to you on other websites.

Personalisation cookies

These cookies allow our website to remember certain choices you have made on the website so that when you subsequently return, we can provide you with your personalised settings.

These are also used to recommend content we think you will be interested in based on what you have looked at before.

These cookies will:

• Remember your previous choices you have made on the website.
• Remember if you have previously registered with our website.

These cookies will not:

• Gather information that could be used for marketing.
• Retarget advertising to you on other websites.

Third party cookies

Social sharing, video and other services we offer are run by other companies. These companies may drop cookies on your computer when you use them on our website or if you are already logged in to them.

If you do not wish to receive third-party cookies, please see the following section.

Managing cookie settings through your browser

Most web browsers automatically accept cookies but you can alter your browser settings to prevent automatic acceptance or you can manually delete your cookie history whenever you wish.

These links explain how you can control cookies via your browser – remember that if you turn off cookies in your browser then these settings apply to all websites not just this one:

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1. About this policy
   • It is our policy to conduct all of our business in an honest and ethical manner. We take a zero-tolerance approach to bribery and corruption and are committed to acting professionally, fairly and with integrity in all our business dealings and relationships.
   • Any employee who breaches this policy will face disciplinary action, which could result in dismissal for gross misconduct. Any non-employee who breaches this policy may have their contract terminated with immediate effect.
   • This policy does not form part of any employee’s contract of employment and we may amend it at any time. It will be reviewed regularly.
2. Who must comply with this policy?
   • This policy applies to all persons working for us or on our behalf in any capacity, including employees at all levels, directors, officers, agency workers, seconded workers, volunteers, interns, agents, contractors, external consultants, third-party representatives and business partners.
3. What is bribery?
   • Bribe means a financial or other inducement or reward for action which is illegal, unethical, a breach of trust or improper in any way. Bribes can take the form of money, gifts, loans, fees, hospitality, services, discounts, the award of a contract or any other advantage or benefit.
   • Bribery includes offering, promising, giving, accepting or seeking a bribe.
   • All forms of bribery are strictly prohibited. If you are unsure about whether a particular act constitutes bribery, raise it with your line manager or Director.
   • Specifically, you must not:
     • give or offer any payment, gift, hospitality or other benefit in the expectation that a business advantage will be received in return, or to reward any business received;
     • accept any offer from a third party that you know or suspect is made with the expectation that we will provide a business advantage for them or anyone else;
     • give or offer any payment (sometimes called a facilitation payment) to a government official in any country to facilitate or speed up a routine or necessary procedure;
   • You must not threaten or retaliate against another person who has refused to offer or accept a bribe or who has raised concerns about possible bribery or corruption.
4. Gifts and hospitality
   • This policy does not prohibit the giving or accepting of reasonable and appropriate hospitality for legitimate purposes such as building relationships, maintaining our image or reputation, or marketing our products and services.
   • A gift or hospitality will not be appropriate if it is unduly lavish or extravagant, or could be seen as an inducement or reward for any preferential treatment (for example, during contractual negotiations or a tender process).
   • Gifts must be of an appropriate type and value depending on the circumstances and taking account of the reason for the gift. Gifts must not include cash or cash equivalent (such as vouchers), or be given in secret. Gifts must be given in our name, not your name.
   • Promotional gifts of low value such as branded stationery may be given to or accepted from existing customers, suppliers and business partners.
5. Record-keeping
   • You must declare and keep a written record of all hospitality or gifts given or received. You must also submit all expenses claims relating to hospitality, gifts or payments to third parties in accordance with our expenses policy and record the reason for expenditure.
   • All accounts, invoices, and other records relating to dealings with third parties including suppliers and customers should be prepared with strict accuracy and completeness. Accounts must not be kept “off-book” to facilitate or conceal improper payments.
6. How to raise a concern
   • If you are offered a bribe, or are asked to make one, or if you suspect that any bribery, corruption or other breach of this policy has occurred or may occur, you must notify your manager or Director as soon as possible.

Introduction and aim

C&D Pest Control ltd is a pest control business, operating from a site in Chepstow. Our main services are pest control. We recognise that our operations result in emissions to air and water, and the generation of waste. It is our aim to comply with legislation and other requirements, continue to reduce the environmental impacts of our business and operate in an environmentally responsible manner. This policy describes how we will achieve our aim.

Responsibility

This environmental policy applies to all of our operations including management, office services, site operations, and procurement. Leigh Obermaier has overall responsibility for ensuring that sufficient resources are made available to enable the business to achieve our environmental objectives and targets and that the policy is implemented.

Leigh Obermaier, Managing Director has the day to day responsibility for ensuring that the requirements of this policy are being followed and for monitoring the effectiveness of the objectives. However, all employees have a responsibility in their area to ensure that the aims and objectives of the policy are met.

Objectives

During 2026 and 2027, we aim to:

• make efficient use of natural resources by conserving energy and water, minimising waste and recycling where possible
• meet our duty of care requirements in relation to waste by ensuring the safe keeping, transportation and subsequent recovery or disposal of waste
• keep transport use to a minimum and regularly service vehicles to maintain their efficiency
• work with suppliers to ensure they recognise and reduce the environmental impact of their products and transportation
• include environmental considerations in investment decisions for new plant, equipment or working practices
• inform and train all employees of the companies environmental objectives and how they can assist in meeting targets
• use the most environmentally friendly cleaning products whenever possible

Targets

To achieve our aims, we have set ourselves the following targets:

• reduce vehicle emissions to air by the scheduling of work to reduce mileage and servicing all vehicles
• reduce the generation of general and hazardous wastes by reducing the amount of stock held in stores and ensuring all jobs are accurately scoped and priced to ensure material usage is minimised
• recycle as much paper, cardboard, plastic and metal waste generated in the office as possible
• reduce paper usage by increasing the use of e-mail and electronic documentation
• reduce energy consumption by monitoring energy usage and training staff on basic housekeeping

Monitoring and auditing

Progress against these objectives will be monitored through a number of mediums including:

• Annual management review of this environmental policy and any associated environmental procedures
• Regular internal audits of environmental procedures
• The monitoring of environmental objectives and associated KPI’s / targets

Communication

This environmental policy is available at www.canddpestcontrol.co.uk/legal. All members of staff will receive training on the environmental responsibilities of their role, and will be informed of any updates or revisions via e-mail or team meetings.

Signed ­Leigh Obermaier

Leigh Obermaier

Managing Director

5^th March 2026

It is the policy of C & D Pest Control Ltd to treat everyone with dignity and respect at work.

We are committed to an ongoing programme of equal employment and non-discrimination for all and comply with all relevant obligations under the Equality Act 2010.

This policy is not contractual but sets out the way in which we aim to manage equal opportunities. This policy applies to all employees and workers. To ensure that this policy complies with the law and remains effective and relevant we reserve the right to amend it as necessary from time to time.

We provide equal employment opportunities in accordance with the developments in the field of race relations, age, sex equality, sexual orientation, religion or belief, gender reassignment, pregnancy and maternity, disability, marriage and civil partnership and the legislation to protect against discrimination in employment.

Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give of their best.

OUR COMMITMENT

• To create an environment in which individual differences and the contributions of all our staff are recognised and valued.
• Every employee is entitled to a working environment that promotes dignity and respect to all. No form of intimidation, bullying or harassment will be tolerated.
• Training, development and progression opportunities are available to all staff.
• To promote equality in the workplace which we believe is good management practice and makes sound business sense.
• We will review all our employment practices and procedures to ensure fairness.
• To ensure all staff will not directly or indirectly discriminate or harass any third parties including customer or clients
• Breaches of our equality policy will be regarded as misconduct and could lead to disciplinary proceedings.
• This policy is fully supported by senior management.

All job applicants, employees and workers will be made aware of this policy and a copy of the policy will be made available to all employees on joining the business. Customers/clients may also be made aware.

We take a strict approach to breaches of this policy, which will be dealt with in accordance with our Disciplinary Procedure. Serious cases of deliberate discrimination may amount to gross misconduct resulting in dismissal.

If you believe that you have suffered discrimination you must raise your concerns with your line manager or a board director. Complaints will be treated in confidence and investigated as appropriate.

There must be no victimisation or retaliation against staff who complain about discrimination. However, making a false allegation deliberately and in bad faith will be treated as misconduct and dealt with under our Disciplinary Procedure.

Victoria Obermaier, Director has overall responsibility for implementing and monitoring this policy, which will be reviewed on a regular basis following its implementation and may be changed from time to time.

1. Overview and how we define Modern Slavery

1.1  Slavery, child labour and human trafficking are serious crimes and a violation of fundamental human rights. There are various forms of this ‘Modern Slavery’ which deprives victims of their liberty and usually involves financial exploitation.

1.2  At C&D Pest Control Ltd we conduct our business fairly, ethically and with respect to fundamental human rights. We are fully committed to the prevention of all forms of slavery, forced labour or servitude, child labour and human-trafficking, both in our business and in our supply chains. We will not tolerate it.

1.3  This policy does not form part of your contract of employment, and we reserve the right to amend this policy at any time.

1.4  You are required to read and comply with this policy if you work for, or on behalf of the Company in any capacity including as: an employee, director, officer, worker, consultant, volunteer, supplier or service provider.

1.5 The Company’s Anti-Slavery Officer Victoria Obermaier (‘ASO’) is responsible for this policy.

1.6  Failure to comply with this policy may result in disciplinary action, including dismissal, or termination of the contract between you and the Company. It could also involve other legal steps being taken against you.

2. Preventing slavery and human-trafficking in our business

2.1  The Company makes appropriate checks on all employees, recruitment agencies and suppliers, to know who is working for, or on behalf of us.

2.2 The Company provides every employee with a written contract of employment. We pay every employee in accordance with the law. We comply with our legal obligations to ensure the health and safety of all of our employees and workers, including in relation to working hours, rest breaks and holidays.

2.3  All employees are required to sign a copy of this policy to show they have read and understood it. All managers are provided with training on this policy.

3. If you are one of our Suppliers

3.1  If you supply the Company with goods or services, you must assess your business and supply chains and confirm to our ASO that you comply with your legal obligations, in relation to Modern Slavery, and are committed to ensuring there is no slavery, forced labour or servitude, child labour or human trafficking taking place in your business, or any of your supply chains.  You must also provide a copy of your anti-slavery policy.

3.2  If you breach this policy, or are found to have slavery or human-trafficking in your business, or knowingly in your supply chain, the Company may terminate the contract with you and pursue its legal remedies against you.

4. If you are an Employee or Worker providing services for us

4.1  You must immediately report any suspicions of Modern Slavery or human-trafficking in our business or supply chains to our ASO. Our ASO will investigate and report to our Board of Directors, within a reasonable time, on actions which may require to be taken.

4.2  You will not suffer any detrimental treatment as a result of reporting any genuine concerns, raised in good faith, under this policy. This applies, even if after investigation, they are found to be mistaken.  If you believe that you have suffered any such treatment, you should immediately inform our ASO and if you are an employee, refer to our Grievance and Whistleblowing Policies.

C & D Pest Control Ltd, (known herein as the company) is dedicated to this quality policy and will endeavour to ensure that its products and services fully meet the requirements of its customers at all times. The goal of the company is to achieve a high level of customer satisfaction at all times. Commitment to the implementation of supporting managerial and business operational systems is essential to realising that goal. It is also recognised that the business environment will have an impact on our quality policy.

C & D Pest Control Ltd is committed to the management of mutually beneficial relationships between clients and suppliers, working together in the implementation of this policy and in continually improving the quality of the products and/or services it supplies.

In the provision of our goods and services we will:

1. ensure that we fully identify and strive to meet the needs and expectations of our customers and conform to the agreed compliance standards for the products and services we supply;
2. assess the risk of our service/product provision processes so we can mitigate potential risks of process defects;
3. ensure that our people are suitably competent to carry out their work activities to required time-scales in a manner that will not adversely affect the quality of goods/services we supply;
4. monitor and regularly review the business environment in which we operate and the associated internal and external issues that affect us.

To ensure that this policy is successfully implemented, our people will be responsible for identifying customer requirements and ensuring that the correct process are followed to meet those requirements.

Objectives will be set to ensure that the requirements of this policy are met, and that continual improvement is maintained in line with the spirit of the policy and the changing business environment. These objectives will be monitored during management reviews.

The commitments outlined in this quality policy and the improvement objectives will be communicated and available to all relevant interested parties at all times. Awareness training will be an integral part of the strategy to achieve the objectives.

The policy will be reviewed at regular intervals to ensure that it continues to be effective and meet customer expectations.

Name: Leigh Obermaier                            Position: Managing Director

Signature:     Leigh Obermaier                 Date:  5^th March 2026